The New York Times today looks upon the plight of poor AT&T, saddled with millions of new customers paying thousands of dollars a year. Jenna Wortham writes:
Slim and sleek as it is, the iPhone is really the Hummer of cellphones. It’s a data guzzler. Owners use them like minicomputers, which they are, and use them a lot. Not only do iPhone owners download applications, stream music and videos and browse the Web at higher rates than the average smartphone user, but the average iPhone owner can also use 10 times the network capacity used by the average smartphone user.
If that 10x number didn’t come from AT&T, where did it come from? Seems like they might be starting a “we didn’t want the iPhone anyway” campaign so that investors treat them more nicely when they (are rumored to) lose their carrier exclusivity next year.
The result is dropped calls, spotty service, delayed text and voice messages and glacial download speeds as AT&T’s cellular network strains to meet the demand. Another result is outraged customers.
So even with AT&T’s outrageous prices, they can’t make this work? This week I’m canceling my AT&T service because it would cost $150 a month to get what T-Mobile charges me $80 for. (Two lines with shared minutes, texting on both lines, unlimited data on one, and even tethering. I also love T-Mobile’s customer service, staffed by friendly humans who don’t just read from scripts.)
With nine million users paying in excess of $100 a month apiece, they’re grossing a billion dollars a month, and they’re complaining about having to upgrade their network? They could probably fund rebuilding their entire network from scratch with the $15/month they charge to send more than 200 text messages. (Text messages are pure profit, because they’re sent using extra space in packets sent between the phone and the carrier.)
All of the cited problems, of course, would be lessened without carrier exclusivity. Don’t want 9 million iPhone customers clogging the network? Then don’t sign a deal requiring that you’re the only network they have access to. Hilarious.
But! The real reason I’m posting is because of the photos that accompany the article, including a shot of the AT&T command center and its big board:
A few thoughts:
- If they’re gonna make it look like an orchestra pit, then I hope the head of IT is wearing tails.
- Do they get night & weekend minutes because the lights are out? Wouldn’t the staff be a little happier if the lights were turned on?
- And most important, I wonder what kind of coverage they get in there. It looks like the kind of underground bunker where you can’t get any signal. And if I’m not mistaken, those look like land lines on the desks.